Frequently Asked Questions

Do you need my private key or seed phrase?

ABSOLUTELY NOT. We will never ask for your private key or seed phrase. Our process is completely non-custodial. You maintain full control of your wallet at all times. We simply prepare a transaction for you to sign.

How much does the service cost?

We operate on a "No Success, No Fee" basis. The initial analysis is completely free. If we successfully recover your assets, we charge a small percentage of the recovered value as our service fee. This fee will be clearly communicated and agreed upon before we proceed.

What if my assets cannot be recovered?

While we have a high success rate, some contracts are designed in a way that makes recovery impossible (e.g., due to time-locks or malicious code). If we determine that your assets are unrecoverable during our free analysis, you pay absolutely nothing.

Which blockchains do you support?

We currently support all EVM-compatible chains, including Ethereum, BNB Smart Chain (BSC), Polygon, Avalanche, Arbitrum, Optimism, and more.

How long does the process take?

The initial analysis is typically completed within 24-48 hours. If recovery is possible, the execution phase is usually very fast and depends only on you signing the transaction and the network confirmation time.