Frequently Asked Questions
This FAQ covers the practical, security, and process questions we receive most often. If your case is urgent, include your wallet address and contract address on the contact form so our team can prioritize technical triage.
Response Window
Initial triage normally starts within 30 minutes.
Billing Model
No-success, no-fee for eligible recoveries.
Coverage
All major EVM-compatible networks and tooling.
Security
Non-custodial workflow with transparent execution steps.
Security & Trust
Do you need my seed phrase, wallet password, or exchange login
No. We do not ask for seed phrases, wallet passwords, or centralized exchange credentials. In standard cases, we provide a transaction plan and you sign actions from your own wallet.
How do I verify your recovery actions are legitimate
We provide a step-by-step execution outline before final action. You can independently verify contract calls, destination addresses, and final transaction hashes on a block explorer.
Can you guarantee recovery in every case
No. Recovery feasibility depends on contract permissions, timelocks, protocol state, and whether funds are technically movable. If recovery is not feasible, we explain why with technical evidence.
Pricing & Eligibility
How much does the service cost
Initial evaluation is free. If recovery succeeds, we charge an agreed percentage of recovered assets. The exact fee is confirmed in writing before execution.
What happens if my case is not recoverable
If technical analysis shows no viable recovery path, you are informed during evaluation and no recovery fee is charged.
Is there a minimum case size
We can review small cases, but prioritization is based on complexity, urgency, and expected recoverable value relative to execution costs.
Technical Scope
Which networks and assets do you support
We focus on EVM-compatible ecosystems, including Ethereum, BNB Chain, Polygon, Arbitrum, Optimism, Base, Avalanche, and more. We handle ERC-20 assets, LP positions, staking positions, and contract-controlled balances.
What information should I send for faster analysis
Provide wallet address, token/asset details, contract address, transaction hash (if available), and a short timeline of what happened. This reduces back-and-forth and speeds triage.
How long does a typical recovery take
Initial evaluation is normally completed within 30 minutes. Execution timing varies by case type and chain conditions; simple recoveries can be completed quickly, while timelocked or staged withdrawals may take longer.
Process & Operations
What are the steps after I submit a case
1) Technical triage, 2) feasibility and risk review, 3) pricing and scope confirmation, 4) guided execution, 5) post-recovery verification and security recommendations.
Do you provide legal or tax advice
No. We provide technical recovery support only. For legal, compliance, or tax questions, consult qualified professionals in your jurisdiction.
Need a case review now? Start from Contact and include your wallet address plus contract address to speed up diagnostics.