Privacy Policy

Last Updated: April 2, 2026

ContractRescue ("us", "we", or "our") is committed to protecting your privacy. This policy outlines how we handle information.

Information We Collect

We only collect information that is necessary to perform our service. This includes:

  • Your public blockchain address.
  • The public address of the smart contract in question.
  • Your email address for communication purposes.

Information We NEVER Collect

We will never ask for, nor should you ever provide, your private keys, seed phrases, passwords, or any other credentials through ContractRescue channels. If you choose to use third-party tools, those tools are governed by their own terms and risk controls.

How We Use Information

We use the information you provide solely to analyze the feasibility of asset recovery and to communicate with you regarding your case.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.

Operational Data We May Process

Depending on your case, we may process additional operational records required to investigate and document a recovery workflow:

  • Transaction hashes, block numbers, and token transfer records tied to your public addresses.
  • Case timeline notes and troubleshooting logs shared through our contact channels.
  • Technical artifacts needed to reproduce observed behavior, such as ABI references and function call traces.
  • Support communication metadata (timestamps and message context) used for service continuity and auditability.

Lawful Basis and Purpose Limitation

We process information to perform requested services, respond to support inquiries, prevent abuse, and maintain service integrity. We limit collection to what is necessary for case evaluation, execution support, and post-case documentation.

Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

Security Controls

  • Least-privilege access to internal case records.
  • Separation of communication and execution documentation where feasible.
  • Access logging and periodic review for support tooling.
  • Case communications handled through official channels listed on Contact.

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations.

Retention Windows

  • Inquiry and intake records: retained for operational follow-up and fraud prevention.
  • Case execution records: retained to support support continuity, disputes, and compliance needs.
  • You may request deletion where legally and operationally permissible.

Third-Party Services

We may rely on third-party infrastructure for hosting, analytics, communications, and form handling. These providers process data under their own privacy terms and security obligations.

International Data Transfers

Because blockchain operations and support infrastructure are global, data may be processed in multiple jurisdictions. We apply reasonable safeguards for cross-border transfers where required.

Your Rights

You have the right to access, update, or delete your personal information. Contact us at privacy@contractrescuex.com for any privacy-related requests.

Incident Response

If we identify a material security event that affects personal data under our control, we will investigate promptly, contain exposure, and provide notifications where required by applicable law.

Children's Privacy

Our services are not directed to children. If you believe a minor has submitted personal information, contact us and we will review and remove it where appropriate.

Policy Updates

We may update this policy to reflect legal, operational, or product changes. The latest revision date is shown at the top of this page.

Contact Information

If you have any questions about this Privacy Policy, please contact us at support@contractrescuex.com.